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FAQ

Q. Why cash-based physical therapy?

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A. Insurance companies in the United States are continually cutting reimbursement rates for rehabilitation services and dictating how clinicians treat patients. With this decline in reimbursement, many clinics are forced to treat multiple patients in the hour (this means that therapists are seeing 4+ patients at the same time) and lower patient care standards in order to make ends meet. These clinics rotate patients in and use assistants and techs to complete treatments. Patients do not receive the individualized care they need, and are encouraged to go through exercises with little to no supervision. With a cash based practice, we are able to decide how we want to treat patients as we are not regulated by the insurance companies. This allows us to provide the highest quality care for our patients, while keeping them 1- on -1 with their doctor of physical therapy for the entire hour, every visit. This increase in quality results in our patients getting better, faster than traditional insurance based physical therapy. We typically see our patients only one time per week, saving you valuable time; meaning you aren’t leaving work early, commuting to and from the clinic, and spending an hour here 3 times each week.

Q. What kind of pain do we treat? 

  • Sciatica", "herniated discs", pinched nerves", plantar fasciitis", etc..

  • Back and hip pain

  • Neck and shoulder pain

  • Arm, elbow, and wrist pain

  • Thigh and knee pain

  • Calf, ankle, and foot pain

  • Jaw pain

  • Headaches

  • Sprains and strains

  • Pre and post surgery

  • Pain during or after lifting

  • And more! If you're wondering if we are the right fit for you, contact us and we will be happy to discuss if we can help you!

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Q. What happens on my first visit?

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We highly recommend coming in (or changing upon arrival) into activewear or something you are comfortable moving in. We may also need to expose the body part for which you are coming in for. Think shorts for easy access to knee and hip! Individuals who wear bras, a sports bra would be best for us to evaluate your movement in your shoulder. 

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You will be greeted by your Zenith Doctor of Physical Therapy. You will have personalized one-on-one care for the entire duration of your appointment. At no point will you be left to figure out exercises on your on or passed off to a rehab aid.

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We will start off with a conversation about what brings you in, your performance/medical history, what motivates you, what impact the injury has had on your life, and most importantly YOUR GOALS. 

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Following the conversation, we will move into the evaluation of your movement - making sure to keep an open dialogue the entire time, so you know what is going on and why. Time permitting, your doctor will take you through specific mobilizations and/or exercises that can help relieve your pain or discomfort. Your appointment will end with an individualized plan of care for getting you back to perform at your best. 

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Q. Do I need a doctor’s referral?

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This has multiple answers.

In the state of California, one can see a physical therapist directly (without a doctor's referral) for up to 45 days or 12 visits, whichever comes first. So you don't need a referral to initially start your care with us.

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If you plan of care is going to go past the allowed time for direct access, we will ask that you obtain a referral from your doctor or with your permission we can contact your doctor (by sending your evaluation and current plan of care) for you so that your plan of care is not interrupted. 

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Do you take my insurance?

We are considered an out-of-network practice, a cash-based practice. This allows us to treat you with a more individualized plan catered to your goals without insurance companies dictating what they will/will not reimburse.

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You are welcome to use your health savings account (HSA) or flex spending account (FSA) with us. We also are able to provide our clients with a superbill of services provided that you can submit to your insurance company for "out of network" benefits and possibly get a reimbursement (typically 60-80%) of what you paid upfront for your treatment.

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GOOD FAITH ESTIMATE

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.•Make sure to save a copy or picture of your Good Faith Estimate.For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call our office at 562-502-1767

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